Tech Support

Staff and Students can contact tech support by submitting a ticket via OnetoOne Plus or emailing support@sdst.org. Please do not email individual techs. In all instances, please be as descriptive as possible. The more information we have, the better we can serve you!

General Tips

• Restart your computer. This will run updates on Chromebooks, and is also beneficial for laptops!
• Google Chrome works best for any Google application
• For Chromebooks and iPads, don't forget to check the Self Help Google Drive, that is loaded with information!
• Staff, don't forget to check the Technology Resources Shared Drive!

Internet Essentials from Xfinity

Xfinity provides low-cost Internet access to qualifying families under the Internet Essentials program. 

Xfinity is significantly expanding eligibility for Internet Essentials, which is the nation’s largest, most comprehensive, and most successful broadband adoption program in America, to include all qualified low-income households in its service area. The expansion is the most significant change in the program’s history. The Company estimates that more than three million additional low-income households, including households with people with disabilities, are now eligible to apply.

You can sign up and find more information by visiting the Internet Essentials page by Xfinity.

Great question!

Check out our Software Status Dashboard!

This will tell you is there's anything down.

Chromebook Accessories

• Chromebook charger from Amazon, or contact the district for a replacement.
• Chromebook Stylus from HP, or contact the district for a replacement.

iPad Accessories

If your student has lost their iPad charger you can get a replacement from Apple. It MUST be the Apple branding, or it will not be compatible with the iPads.

• Charging block
• Lightning cable

• If you've replaced your phone and need to get the app set up, please put in a tech ticket for a new email and/or text to be sent to your phone
• If you're locked out of the two-factor, please put in a ticket or call the helpdesk for immediate assistance

• I'm receiving a pop up that a website is blocked
  • Please put in a ticket with the FULL error message and the URL (web address) you are trying to reach
• I'm trying to install software, but my computer isn't letting me
  • Please put in a ticket and your building tech will assist
• I'm trying to download something and it keeps getting blocked
  • This could mean that there's something malicious in the download. Please put a ticket in for assistance

If you've received a spam, email, you can click the Spam button at the top of your email 

If you've received a phishing email, click on the phish hook at the top of your email 

If you're not getting e-blasts, please log into PowerSchool Parent Portal and verify your email address. Once verified, please check your SPAM folder. If they are not in your SPAM folder, please contact your building secretary.

If you are getting the phone calls on the wrong number, please log into PowerSchool Parent Portal. Please make sure that both guardians have the correct phone number listed.

If you do not have a home phone, please log into PowerSchool Parent Portal and make any corrections there. This does not necessarily need to be the home number. This can be any number you choose.

Those that are listed in PowerSchool Parent Portal as Guardians (2 guardians per student) will get the eblasts and automated calls. Depending on the type of broadcast that is performed, it may only go to the guardian listed first.

Unfortunately no. There is no sign up for the messaging system.